Our customers' satisfaction is very important to us. If you are not satisfied with an item purchased on carol.it, you have 30 working days to request a refund of the amount paid (right of withdrawal).
In compliance with the duties of information set forth in Article 52, paragraph 1, letters (f) and (g) of the Consumer Code Legislative Decree 206/2005, Sections 11.2 and 11.3 of the C.C.V. (see Terms and Conditions ofSale) set out the terms and conditions governing the right of withdrawal in favour of the Customer, as regulated by the same Consumer Code.
Instructions for the exercise of withdrawal in the cases provided for by the Consumer Code:
In accordance with the provisions of the Consumer Code, the Customer has the right to withdraw from the Contract, according to the procedures and timeframes described below.
If the Customer intends to exercise this right of withdrawal, he/she must, within 30 (thirty) working days from the date of delivery of the Product (in the case of multiple deliveries, from the date of the last partial delivery), send a specific notice (without the need to specify any reasons), to be sent by registered letter with acknowledgement of receipt, or by e-mail on condition that it is confirmed by registered letter with acknowledgement of receipt within the following 48 (forty-eight) hours, to the addresses indicated below.
If the right of withdrawal is exercised, the Customer shall return the Product, at its own expense, to Carol. s.n.c. at the address indicated below within 30 (thirty) days from the date of delivery thereof.
The substantial integrity of the Product to be returned is an essential condition for the exercise of the right of withdrawal. It is essential that the goods be returned in a normal state of preservation in their original packaging, kept with the use of normal diligence.
Notice of withdrawal must be sent by registered mail to:
Confezioni Carol S.n.c.Via Martiri Dairaghesi 21/Bis Dairago (MI)
The Products must be returned to:
Confezioni Carol S.n.c.Via Martiri Dairaghesi 21/Bis Dairago (MI)
Product return and refund
After carrying out the appropriate checks, the refund of the price paid by the Customer, for the product, will be made by Carol s.n.c., provided that the Product has been returned by the Customer, within 30 (thirty) days from the date of receipt of the product. The refund will be made by Carol s.n.c. through the form of payment used by the customer when ordering, i.e. PayPal, Stripe, bank transfer.